Shipping & Returns

Shipping Policy

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Return & Exchange Policy

You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:

·       your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery.

·       Namastekisan cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking.

·       you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

·       OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.

All refunds will be credited to your Namastekisan wallet. You can also trigger a request to transfer the money from Namastekisan wallet back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. We encourage You to review the listing before making the purchase decision. In case you ordered a wrong item, you shall not be entitled to any return/refund.

You will not be required to pay for:

wrong item being delivered other than what you had ordered; or

ii. to the extent of value/quantity of the item/s, missing from your Order at the time of delivery/short delivered

i. wrong item being delivered other than what you had ordered or

ii. Item substantially damaged or deteriorated in quality at the time of delivery. You agree that you shall give us all the proofs including but not limited to images of products having issues for us to process your requests. 

You may return the product to us at the time of receipt of product. Alternatively, you may return the product by contacting our Customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.

 You may place the request to return the product(s), purchased from us under your order provided the product(s), packs are sealed/unopened/unused and in original condition and on the same day of delivery of products by us. Returns or requests for returns will not be accepted from the day following the day when we had delivered the Product/s to you. We may request you to dispose off the products which you have requested for return which you may do so if you deem fit.